When you purchase a product via the The Marathon Shop website you are accepting the following terms and conditions which are legally binding. Please read through carefully before making your purchase.
Customers must provide their contact details including full name, phone number, e-mail address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.
PRIVACY
The Marathon Shop recognises and respects your privacy and treats your personal information as confidential. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for The Marathon Shop use only.
PAYMENTS
For our online retail shoppers we accept payment via Bank Transfers or Pay Online via the Bank of Maldives payment portal. We do not accept cheques, cash or money orders.
All orders are processed once payment has been received and for bank transfers receipt sent to the The Marathon Shop email shop@themarathonshop.mv or messaged to the Viber/SMS Account +960 7957755. Please ensure all bank account details and price is correct and contact details are correct when placing an order so we can get in touch should there be any issues.
SHIPPING ADDRESS & FAILED DELIVERIES
It is the responsibility of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, or provides an incorrect address that gets accepted by someone other then themselves, or fails to collect their parcel from their post office within suitable time, this is an error on the buyers behalf.
In these instances, if your parcel is returned back to us, it is the buyers responsibility to pay any onward shipping fees to have the parcel resent or sent to an amended address. In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.
CURRENCY
All product prices, shipping prices and payment transactions on the The Marathon Shop website are quoted in Maldivian Rufiyaa, however we only accept payments in Maldivian Rufiyaa.
GST & TAXES
All products bought on the The Marathon Shop website include GST. Products shipped internationally may attract customs duties and taxes. It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.
CUSTOMER SERVICE
The Marathon Shop is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email and invoice via email once your order has been received. Standard delivery timeframes are between 1- 5 business days; pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Orders placed on a Friday will be processed the next business day (excluding holidays). Orders placed on a Thursday after 12:00pm will be processed the following Saturday.
The Marathon Shop customer service team will contact you if the product you have selected is not currently in stock.
CANCELLATIONS
Please choose carefully. Once an order is submitted and fulfilled we are unable to change or cancel the order unless in exceptional circumstances. We are unable to offer refunds for changes of mind or incorrect decisions.
RETURNS
If you received damaged items, you have the option to request for a return.
In order to process any refund requests, damaged goods should be informed via email to shop@themarathonshop.mv the day you receive the goods and items must be returned within 7 days of purchase, and must be accompanied with the original invoice. All refunds will be at the discretion of The Marathon Shop.
If you have any questions regarding our return policy please send us an email to shop@themarathonshop.mv
